Last updated: 30/12/2025
At LoopCart, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help—within reasonable and transparent terms.
We accept returns under the following conditions:
The item must be unused, unworn, and in original condition
The product must be returned with original packaging
Return request must be raised within 7 days of delivery
Proof of purchase (order number / invoice) is mandatory
Recording an uncut video of the package opening is mandatory to be eligible for any refund or replacement.
Products that are damaged due to misuse, wear & tear, or improper handling are not eligible for return.
The following items are not eligible for return or refund:
Personal care, beauty, grooming & hygiene products
Innerwear, intimate products, or items marked as non-returnable
Products bought during clearance sales or special discounts
Gift cards or digital products
These restrictions are standard for hygiene and pricing reasons.
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:
Order number
Clear photos or video showing the issue
Once verified, we will arrange a replacement or refund, at no extra cost.
Email us at [support@loopcart.in] with your order details
Our support team will review and confirm return eligibility
Once approved, return instructions will be shared
After we receive and inspect the product, the refund or replacement will be processed
Return shipping costs may be borne by the customer unless the return is due to a verified defect or error from our side.
Approved refunds are processed within 5–7 business days
Refunds are issued to the original payment method
COD orders are refunded via bank transfer or store credit
Shipping charges (if any) are non-refundable
Please note: Banks and payment gateways may take additional time to reflect the refund.
Orders can be cancelled before dispatch only
Once the order is shipped, cancellation requests will not be accepted
LoopCart reserves the right to cancel any order due to stock unavailability, pricing errors, or operational issues (full refund guaranteed)
Currently, we do not offer direct exchanges.
If eligible, you may return the product and place a new order separately.
For any return, refund, or order-related queries:
📧 Email: support@loopcart.in
🕒 Support Hours: Monday to Saturday | 10 AM – 6 PM
LoopCart reserves the right to modify this policy at any time without prior notice. Changes will be updated on this page.